Coco Choco Bakery

Mayra Muniz 2 months ago

Customer service is horrible here. I have come here for years to get flan and last Sunday was no different. Waited patiently in the line and was attended on the register to the right and as I am checking out, the screen offers to scan my phone to check out via Apple Pay. I didn’t think twice about it, as I had also left my wallet at home. I got charged but when the lady attending me asked if I paid with Apple Pay and I said yes, she freaked out on me. She loudly stated I should NOT have done that and to not EVER do it again. I felt like I was being scolded like a child. She asked why I did that if they have a sign that says they don’t accept Apple Pay. I looked around and I eventually saw the sign she mentioned, a written sign in from of the first register and no where in front of my view and no indication in the screen I paid on. I showed her my phone and told her I was charged so we should be okay and she made a bid deal about how she had to talk to her manager and. She went to the back for about 5 minutes and comes back and proceeds to enter enter codes in the register all angrily and frustrated and told me they were refunding me and again told me I shouldn’t have done that. Onc

Westchester Loyal 3 months ago

It is genuinely heartbreaking to write this because I have been a loyal customer of this establishment for years, and I have always appreciated the quality of their products. Unfortunately, the level of customer service and disrespect I experienced today was completely unacceptable. While simply assisting another customer who was confused about the payment process on the register, I was met with hostility, spoken to disrespectfully, and ultimately treated as though I was an inconvenience rather than a longtime patron. The interaction quickly escalated into an unprofessional exchange involving two employees. One employee, who has worked there for years and whose behavior I have heard others complain about in the past despite my continued referrals to this business, repeatedly displayed an unnecessary and confrontational attitude. When I calmly pointed out that her demeanor was inappropriate, she openly responded, “Yes, I know I have an attitude,” as if it were something to be proud of rather than something to correct. Another employee came from the back and, instead of attempting to de-escalate the situation, continuously spoke over me, refused to tell me when the owner would be ava

Ivette 5 months ago

Thank you, Coco Choco Bakery, for once again going above and beyond with my cake order! I can always count on your team to get everything just right! The service is always wonderful, and your pastries and finger foods are absolutely delicious! We’re obsessed with this beautiful birthday cake—thank you so much! I’m already looking forward to ordering from you again in a few months

Rolando Rosales 7 months ago

recently visited Coco Choco Bakery hoping to see improvement in customer service since my last visit nearly a year ago. Unfortunately, the service was still disappointing and, in my experience, even less welcoming than before. The staff were not friendly, which significantly affected the overall experience. I specifically went for Peruvian-style Pan Francés and tamales. The bread was very good , fresh, with great texture and flavor. No complaints about the quality of the Pan Francés. The tamales were also delicious; however, I was informed they are not made in-house but sourced from another vendor, so I cannot fully credit the bakery for that item. The products show strong potential, but customer service plays a major role in any establishment’s success. If the service improves, this bakery could become a great place to visit. At this time, however, I cannot recommend it based on the overall experience.

Raquel Folkes Edited 9 months ago

Coco Choco Bakery will be my go to bakery for now on. They’re friendly, welcoming, attentive, and accommodating. Best desserts i had in awhile. Tres leches cake is amazing !! Fresh Macaron, very well made decorative cakes and tarts along with many more pasties. The staff friendly, great quality from ice cream, cookies, pies, cakes, cupcakes. i’ve received my birthday cake here once and no complaints. highly recommend!